All API credits purchased through TokenBridge are valid indefinitely. Credits do not expire and are not subject to any time-based forfeiture, provided the account remains in good standing.
Upon account closure, any remaining credit balance is non-refundable, except as described under Sections 3 and 4 (Right of Withdrawal and Partial Refunds). Ownership of credits transfers with the account when ownership changes via our standard key-rotation process.
You may stop using TokenBridge at any time without penalty. There is no cancellation fee and no notice period required.
To cancel, simply stop making API requests. Active accounts are not required to maintain a minimum spend or submit periodic usage declarations. We do not lock you into any commitment.
If you wish to delete your account entirely, contact support@tokenbridge.io. Account deletion does not automatically trigger a refund of remaining credits — see Sections 3 and 4 for refund eligibility.
EU customers have a statutory 14-day right of withdrawal under Directive 2011/83/EU from the date of purchase.
By expressly requesting immediate access to the API at checkout, customers acknowledge that digital content is delivered immediately. Customers who have already consumed any credits within the 14-day window waive the right of withdrawal for those consumed tokens, pursuant to Art. 16(m) of the Directive.
Customers who have not yet consumed any credits within the 14-day window may request a full refund by emailing billing@tokenbridge.io with their invoice reference.
Process: Email billing@tokenbridge.io, subject line "Withdrawal request — [invoice #]", within 14 days of purchase. Refunds are issued to the original payment method within 5–10 business days of approval.
Refund requests are evaluated on a case-by-case basis and are subject to the following conditions:
To request a refund, email billing@tokenbridge.io with your invoice reference and account email. We aim to respond to all refund requests within 3 business days.
Partial refunds for unused credits beyond the 30-day discretionary window are not guaranteed. Exceptions may be granted at our discretion for demonstrable technical failures attributable to TokenBridge.
The following situations do not qualify for a refund or credit:
For verified TokenBridge infrastructure failures (not upstream providers), contact support@tokenbridge.io with your request_id and we will investigate.
For billing enquiries, refund requests, or disputes:
We respond to billing enquiries within 3 business days.